The customer can solicit a refund if he/she receives a product in an unsatisfactory or damaged condition. You can lodge a refund request on the website and quote the reason for requesting a refund. If the reason is found genuine, the refund is initiated within 7 days of purchase in case of damaged or defected products.

Return is not permitted in case:

1. If the product is not returned in its original packaging.
2. If the product is in used status.
3. If there is a disparity between the quantity of perfume delivered and returned
4. If the products are marked as non-returnable or non- refundable.